Job: Patient Services Representative FT (El Cajon Site)

This posting has expired and is no longer available.

Job Description

  • Job Tracking ID: 512329-589347
  • Job Location: El Cajon, CA
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: August 30, 2017
  • Years of Experience: Not Applicable
  • Starting Date: ASAP

Job Description:

Role Overview & Purpose: The Patient Services Representative works to support the mission and vision of Neighborhood Healthcare by providing excellent patient-centered customer service within a dynamic team environment.

To achieve these ends the Patient Services Representative provides excellent customer service, working in conjunction with clinic staff, by supporting patients’ administrative needs while demonstrating and living the company values: Compassion, Above & Beyond, Generosity, Integrity, Teamwork.


The Patient Services Representative’s job responsibilities and performance expectations generally fall into the following three categories Patient Care Services, Team Support and Clinic Administrative Tasks.

PERFORMANCE AREAS

Patient Care Services

The Patient Services Representative provides excellent customer service, ensuring that patients are informed and well cared for at Neighborhood Healthcare. Example duties include but aren’t limited to:
*Demonstrate premier customer service while assisting patients in a fast paced environment: assess, appropriately manage and respond to patient needs in an expeditious and courteous manner.
*Review insurance eligibility and educate patients on available programs offered through Neighborhood Healthcare.
*Accurately schedule and confirm patient appointments according to established guidelines and reschedule as necessary.
*Assess patient financial responsibility and collect payment at time of service.

Team Support

The Patient Services Representative supports the team by operating as the liaison between the front and back office. Example duties include, but aren’t limited to:
*Monitor Provider schedules for openings to ensure maximum utilization of all available appointments.
*Update patient chart in electronic health records upon arrival for appointment.
*Work in collaboration with clinic staff to identify and resolve patient issues or concerns.

Clinic Administrative Tasks

The Patient Services Representative is responsible for the set up of patient records and the maintenance of accurate billing information. Example duties include, but aren’t limited to:
*Verify insurance eligibility, update insurance and/or identify and enroll patient in appropriate programs as needed.
*Process high volume data entry including scanning, copying/faxing, filing, electronic communications and verifying information in electronic health records.
*Collect all documentation required for complete and accurate patient records.

Experience and Skills:

QUALIFICATIONS

Minimum Qualifications

* KNOWLEDGE: General computer skills including electronic
communications and multi line phone navigation. Familiar with medical
terminology.
* SKILLS: Excellent customer service and communication skills. Bilingual
English/Arabic is required
* ABILITY TO: Work effectively in a fast paced team environment. Flexible
with changing priorities while maintaining attention to detail. Use
emotional and cultural intelligence to provide appropriate
communication.

Education & Experience

* High School Diploma/GED and one year customer service preferred
Health Care setting experience preferred. Insurance eligibility experience
preferred. Electronic health records experience preferred.

Locations

Date Clinic
425 N. Date Street
Escondido, CA 92025
Date Dental Clinic
425 North Date Street
Escondido, CA 92025
El Cajon
855 E. Madison Ave.
El Cajon, CA 92020
Elm Clinic
460 N. Elm St.
Escondido, CA 92025
Grand Clinic
1001 E. Grand Ave
Escondido, CA 92025
Hemet, CA
-
Hemet, CA 92544
Ivy
401 E. Valley Pkwy.
Escondido, CA 92025
Lakeside Clinic
10039 Vine St.
Lakeside, CA 92040
MHS
Misson Avenue
Escondido, CA 92025
Palomar Medical Center - Hospitalist
425 N. Date
Escondido, CA 92025
Pauma Valley Clinic
16650 Highway 76, PO Box 655
Pauma Valley, CA 92061
Pediatrics & Prenatal Clinic
426 N Date St.
Escondido, CA 92025
Sun City
26926-B Cherry Hills Blvd.
Menifee, CA 92584
Temecula
41715 Winchester Rd., Suite 106
Temecula, CA 92590
Valley Parkway Clinic
728 East Valley Parkway
Escondido, CA 92025
Not Specified
-
Not Specified, NS 99997
Date Clinic
Date Dental Clinic
El Cajon
Elm Clinic
Grand Clinic
Hemet, CA
Ivy
Lakeside Clinic
MHS
Palomar Medical Center - Hospitalist
Pauma Valley Clinic
Pediatrics & Prenatal Clinic
Sun City
Temecula
Valley Parkway Clinic
Not Specified

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