Job: Outreach & Certified Enrollment Counselor

This posting has expired and is no longer available.

Job Description

  • Job Tracking ID: 512329-587998
  • Job Location: Escondido, CA
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: September 14, 2017
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP

Job Description:

Summary: Under the supervision of the Director of Community Outreach & Enrollment, the Outreach & Certified Enrollment Counselor will conduct outreach and in-reach, educate and assist clients enrolling in affordable health insurance coverage through Covered CA, Medicaid, or the Children’s Health Insurance Program. The Outreach & Enrollment Assistance Worker will also assist clients enrolling in supplemental nutrition assistance program, Cal Fresh, understand and comply with monthly and yearly end goals and objectives in the grant contract and maintain complete data for monthly reporting.

Essential Duties/Responsibilities:

  1. Conduct outreach activities and presentations at school events and community events, health fairs, churches, farmers markets, grocery stores, local businesses, etc. scheduled during weekday, evening or on weekends.
  2. Attend community meetings in order to educate and promote on health insurance coverage, other assistance programs, services and mission of the organization. Ability to network and establish community relationships
  3. Ability to present health concepts to individuals and small groups.
  4. Disseminate information about affordable health insurance coverage and updates, supplemental nutrition assistance program, and community resources to families and individuals.
  5. Conduct in-reach phone calls to current patients to offer enrollment assistance
  6. Provide education and enrollment assistance (including but not limited to completing coverage applications, gathering required documentation and troubleshooting the enrollment process) for uninsured children and adults to access subsidized, low-cost and free health insurance programs through the health insurance marketplace, Medicaid and Children’s Health Insurance Program (CHIP).
  7. Provide education and enrollment assistance in supplemental nutrition assistance program, CalFresh
  8. Provide education on other community resources and assistance programs, such as SDGE
  9. Assist the applicant with any questions regarding health insurance, healthcare access and other resources.
  10. Refer applicants to medical home and other needed resources at time of application completion.
  11. Receive referrals from collaborating and partner agencies.
  12. Perform inter-departmental referrals for patient in need of medical, dental and behavioral health services, form completion or other available services.
  13. Attend and successfully complete all required training programs and participate in ongoing conference calls, webinars, and other professional development opportunities
  14. Accurately provide reports on time to track goals and outcomes of coverage applications.
  15. Prepare monthly quantitative and qualitative report on outreach/in-reach and application assistance activities.
  16. Bring feedback from patient experiences to improve access to health care.
  17. Keep self and others informed of organizational activities and promote mission and goals.
  18. Function at highest level according to credentials and competency.
  19. Positively impact patient experience by demonstrating values of Transforming Care including, but not limited to, courteous and helpful behavior and a commitment to accuracy.
  20. Share accountability for overall patient health outcomes, working in coordination with Care Teams.
  21. Operate to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders.
  22. Performs other miscellaneous duties as assigned within department.

Experience and Skills:

Qualifications:

Skills: Bilingual (English/Spanish) required. Excellent Interpersonal and communication skills. Organizational skills and careful attention to detail. Computer literate - familiar with Windows software applications (Word, Excel, and Outlook). Must be a self-starter and possess initiative and ability to work both independently and as part of a team; Strong verbal skills Accurate record keeping; Knowledge of health care and social service resources in the community preferred. Strong commitment to working to expand health care coverage is a must.

Education: High school diploma/ GED.

Experience: Previous experience in government program eligibility and screening (Certified Application Assistor in Healthy Families/Medi-Cal) a plus. CAA for Healthy Families/ Medi-Cal and/or 1 year experience in community programs preferred. Certified Enrollment counselor a plus

Other: Must have reliable transportation California Drivers License/Proof of car insurance. Flexibility to work irregular hours, weekends and evenings. At times, this position may include periods of extended physical activity, such as walking/standing at community events and/or moving and distributing educational materials.

Locations

Date Clinic
425 N. Date Street
Escondido, CA 92025
Date Dental Clinic
425 North Date Street
Escondido, CA 92025
El Cajon
855 E. Madison Ave.
El Cajon, CA 92020
Elm Clinic
460 N. Elm St.
Escondido, CA 92025
Grand Clinic
1001 E. Grand Ave
Escondido, CA 92025
Hemet, CA
-
Hemet, CA 92544
Ivy
401 E. Valley Pkwy.
Escondido, CA 92025
Lakeside Clinic
10039 Vine St.
Lakeside, CA 92040
MHS
Misson Avenue
Escondido, CA 92025
Palomar Medical Center - Hospitalist
425 N. Date
Escondido, CA 92025
Pauma Valley Clinic
16650 Highway 76, PO Box 655
Pauma Valley, CA 92061
Pediatrics & Prenatal Clinic
426 N Date St.
Escondido, CA 92025
Sun City
26926-B Cherry Hills Blvd.
Menifee, CA 92584
Temecula
41715 Winchester Rd., Suite 106
Temecula, CA 92590
Valley Parkway Clinic
728 East Valley Parkway
Escondido, CA 92025
Not Specified
-
Not Specified, NS 99997
Date Clinic
Date Dental Clinic
El Cajon
Elm Clinic
Grand Clinic
Hemet, CA
Ivy
Lakeside Clinic
MHS
Palomar Medical Center - Hospitalist
Pauma Valley Clinic
Pediatrics & Prenatal Clinic
Sun City
Temecula
Valley Parkway Clinic
Not Specified

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