Job: Lead Patient Services Representative FT (Temecula Site)

This posting has expired and is no longer available.

Job Description

  • Job Tracking ID: 512329-586455
  • Job Location: Escondido, CA
  • Job Level: Any
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: August 08, 2017
  • Years of Experience: Not Applicable
  • Starting Date: ASAP

Job Description:

Summary: Under general supervision, provides work direction to assigned personnel; coordinates workflow and assigns priorities; ensures good customer service to patients; responds to appointments/front desk complaints and problems, and performs receptionist duties.

Essential Duties/ Responsibilities:

  1. Provide functional direction to assigned staff; schedule assignments with supervisor’s confirmation; coordinate workflow and assign priorities; maintain courteous relations with patients and staff; respond to appointments/front desk complaints and problems; respond to questions of assigned employees; train and orient new personnel; provide information to supervisor regarding job performance of assigned staff in carrying out standard job duties; notify supervisor of tardiness/attendance irregularities of assigned staff; may provide recommendations to supervisor regarding department policies and procedures, equipment, functional guidelines, etc.
  2. Schedule patient appointments by telephone, mail or in person utilizing the computer system to key in standard information such as name, date of birth, address, telephone number, insurance payer, etc.; obtain relevant information to determine priority appointment scheduling needs of patients; notify patients of appointment date/time; confirm appointment changes due to cancellations and notifies patient of available alternate times.
  3. Generate provider/patient appointment schedules via computer system; ensure current schedules are accurate; make changes in accordance with authorized procedures and ensures distribution of next day schedules copies to designated areas.
  4. Provide reception and registration for designated area; verify patient’s visit with appointment schedule; complete encounter forms, verify current address/phone number; determine proper eligibility making copies of cards for appropriate billing and issue a variety of required registration forms to patient to fill out; collect appropriate fees as required per established programs source fee schedules; direct patients to waiting area and ensure their timely intake for medical services.
  5. Process patients leaving treatment areas by checking their encounter forms to ensure proper completion; check for possible disposition instructions; collect any fees for the current visit and ask patients to pay for any outstanding balances.
  6. Carry out appropriate cash control procedures of balancing total cash payments with encounters received to ensure accuracy; verify cash drawers are balanced, provide eBO daily payment report to accounting and cash receipts copies to billing department as required.
  7. Provide telephone reception for designated area by screening and referring incoming calls to appropriate staff; take and relay messages; give out general or procedural information.
  8. Collect and compute department work activity statistics at designated intervals following established procedures.
  9. Performs other duties as required, such as opening and sorting mail, scheduling meetings, copying forms, etc.
  10. Maintain courteous relations with patients and staff.
  11. Functions at highest level according to credentials and competency
  12. Positively impacts patient experience by demonstrating values of Transforming Care including, but not limited to, courteous and helpful behavior and a commitment to accuracy
  13. Share accountability for overall patient health outcomes, working in coordination with Care Teams
  14. Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
  15. Works well with others
  16. Other duties as assigned.

Experience and Skills:

Skills: Bilingual (English/Spanish) preferred. Ability to perform all reception duties. Ability to provide work direction to front desk personnel. Ability to interact effectively with supervisors and other staff. Must be able to document medical information accurately using an electronic health record system. Respond promptly with caring actions to patients and employees. Maintain professional working relationship with all levels of staff, clients and the public. Be part of a team and cooperate in accomplishing department goals and objectives.

Education: High School diploma/ GED.

Experience: Two years front office experience in a healthcare setting or successful completion of Project Leap. Minimum two years customer service experience. One year electronic medical records experience preferred.

Locations

Date Clinic
425 N. Date Street
Escondido, CA 92025
Date Dental Clinic
425 North Date Street
Escondido, CA 92025
El Cajon
855 E. Madison Ave.
El Cajon, CA 92020
Elm Clinic
460 N. Elm St.
Escondido, CA 92025
Grand Clinic
1001 E. Grand Ave
Escondido, CA 92025
Hemet, CA
-
Hemet, CA 92544
Ivy
401 E. Valley Pkwy.
Escondido, CA 92025
Lakeside Clinic
10039 Vine St.
Lakeside, CA 92040
MHS
Misson Avenue
Escondido, CA 92025
Palomar Medical Center - Hospitalist
425 N. Date
Escondido, CA 92025
Pauma Valley Clinic
16650 Highway 76, PO Box 655
Pauma Valley, CA 92061
Pediatrics & Prenatal Clinic
426 N Date St.
Escondido, CA 92025
Sun City
26926-B Cherry Hills Blvd.
Menifee, CA 92584
Temecula
41715 Winchester Rd., Suite 106
Temecula, CA 92590
Valley Parkway Clinic
728 East Valley Parkway
Escondido, CA 92025
Not Specified
-
Not Specified, NS 99997
Date Clinic
Date Dental Clinic
El Cajon
Elm Clinic
Grand Clinic
Hemet, CA
Ivy
Lakeside Clinic
MHS
Palomar Medical Center - Hospitalist
Pauma Valley Clinic
Pediatrics & Prenatal Clinic
Sun City
Temecula
Valley Parkway Clinic
Not Specified

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