Job: Clinical Services Supervisor FT (El Cajon Site)

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Job Description

  • Job Tracking ID: 512329-590477
  • Job Location: El Cajon, CA
  • Job Level: Mid Career (2+ years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: September 08, 2017
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP

Job Description:

Summary: The primary role of the Clinical Services Supervisor is to assume responsibility for day-to-day operations and management of the back office support staff, enabling the site manager to effectively oversee the health center and to enable clinical staff, including RNs, physicians, and midlevel practitioners to focus their efforts on direct patient care management free from operational duties to the fullest extent possible.

The Clinical Services Supervisor works as part of a team to assure effectiveness of services provided, and in collaboration with others, devises improved techniques to optimize the patient experience. This position is a key member of the health center’s management team and is actively engaged in improving patient flow. Directs and motivates stakeholders to take action that consistently delivers high quality patient care and an exceptional patient experience.

Essential Duties/Responsibilities:

  1. Responsible for assuring sufficient coverage of medical assistants, lab assistants, and referral clerks. Approve time off requests.
  2. Assist in orientation and training of medical assistant interns and newly hired medical assistants, including completion of a proficiency checklist. Coordinate and assure that other support staff receives orientation and training sufficient for successful job performance.
  3. With input from providers, care teams, and RNs, work with site managers to assure continuing training and education for all support staff.
  4. Oversee assignment of medical assistants to providers and care teams based on continuity of care as a high priority while recognizing staff’s skill levels and workload demands.
  5. In conjunction with site manager, prepare agendas for department and site meetings. Arrange logistics of medical staff meetings as directed, including coordination of drug rep presentations.
  6. Under the direction of site manager and with input from providers and RNs, prepare and conduct 90-day and annual performance reviews for all direct reports. Forward reviews completed and signed by supervisor and employee to HR.
  7. Under direction of Site Manager and in conjunction with HR, provide timely and objective counseling, verbally and in writing.
  8. Coordinate with NHcare’s Lab Services Manager to ensure lab assistants are completing necessary logs and documentation.
  9. Utilizes and ensures correct use by staff of the Electronic Medical Records system; matches new patients to appropriate PCP or appropriate service to promote continuity of care. Ensures that documentation of care transformation activities (PCMH/MU) are being done on a daily basis.
  10. Provide guidance to support staff in regards to policies, procedures, and various funding sources. Assist in developing written policies and procedures for the operational aspect of clinical services.
  11. Work closely with clinical staff to provide comprehensive health care to patients in a highly functioning team model. Work with the Clinical Team Leader ( CTL) to identify and resolve issues that create barriers to effective patient care delivery.
  12. Responsible for assuring completion of patient satisfaction surveys and submission of surveys to appropriate entity.
  13. Responsible for maintaining and monitoring inventory systems for clinical supplies and clinical equipment. Order supplies and equipment in consultation with clinical staff and under the direction of the Site Manager.
  14. Function at highest level according to credentials and competency.
  15. Positively impact patient experience by demonstrating values of Transforming Care including, but not limited to, courteous and helpful behavior and a commitment to accuracy.
  16. Share accountability for overall patient health outcomes, working in coordination with Care Teams.
  17. Operate to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders.
  18. Other duties as assigned.

Experience and Skills:

Skills: Emotional intelligence (EI), the ability to be sensitive to and understand the emotions of others and to manage his or her own emotions and impulses required. Excellent communication skills. Knowledge of computer applications such as MS Word, Outlook, and Excel. The ability to communicate in Spanish or Arabic, depending on location, preferred. Strong customer service orientation. Multi-tasking individual. Able to work under pressure. Able to work with people of all social and ethnic backgrounds and maintain confidentiality. Ability to work independently and as part of a team. Able to train and develop staff.

Education: Associates Degree or two years equivalent experience.

Experience: Two years supervisory experience required. Two years healthcare experience preferred.

Locations

Date Clinic
425 N. Date Street
Escondido, CA 92025
Date Dental Clinic
425 North Date Street
Escondido, CA 92025
El Cajon
855 E. Madison Ave.
El Cajon, CA 92020
Elm Clinic
460 N. Elm St.
Escondido, CA 92025
Grand Clinic
1001 E. Grand Ave
Escondido, CA 92025
Hemet, CA
-
Hemet, CA 92544
Ivy
401 E. Valley Pkwy.
Escondido, CA 92025
Lakeside Clinic
10039 Vine St.
Lakeside, CA 92040
MHS
Misson Avenue
Escondido, CA 92025
Palomar Medical Center - Hospitalist
425 N. Date
Escondido, CA 92025
Pauma Valley Clinic
16650 Highway 76, PO Box 655
Pauma Valley, CA 92061
Pediatrics & Prenatal Clinic
426 N Date St.
Escondido, CA 92025
Sun City
26926-B Cherry Hills Blvd.
Menifee, CA 92584
Temecula
41715 Winchester Rd., Suite 106
Temecula, CA 92590
Valley Parkway Clinic
728 East Valley Parkway
Escondido, CA 92025
Not Specified
-
Not Specified, NS 99997
Date Clinic
Date Dental Clinic
El Cajon
Elm Clinic
Grand Clinic
Hemet, CA
Ivy
Lakeside Clinic
MHS
Palomar Medical Center - Hospitalist
Pauma Valley Clinic
Pediatrics & Prenatal Clinic
Sun City
Temecula
Valley Parkway Clinic
Not Specified

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